Refund Policy for Custom Magnets

At Custom Magnets, we are committed to ensuring you are completely satisfied with your purchase. If you are not satisfied, our refund policy is outlined below:

1. Eligibility for Refunds

• Refunds are available for items that arrive damaged, defective, or significantly different from the approved design or specifications.
• Requests must be made within 14 days of receiving your order.

2. Non-Refundable Items

• Customised magnets with designs approved by you before production are not eligible for refunds unless they are damaged or defective.
• Minor variations in colour or alignment, as these are part of standard production tolerances.

3. How to Request a Refund

• Contact our support team at 1800 706 245 with:
  • Your order number.
  • Photos of the issue (if applicable).
  • A description of the problem.
• Our team will review your request and respond within 2-3 business days.

4. Return Shipping

• If a return is required, we will provide instructions and cover the cost of return shipping for defective or incorrect products.

5. Refund Processing

• Refunds will be processed to your original payment method within 5-7 business days of approval.

6. Contact Us

For any questions about our refund policy, feel free to reach out at hello@custommagnets.com.au

We aim to make your experience with Custom Magnets seamless and stress-free!